Privacy Policy

Introduction

p988 ("the Platform", "we", "us", "our") operates the online betting and casino entertainment platform accessible at p988.cam. We respect the privacy of every individual who visits, registers on or transacts through our Platform, and we are committed to handling personal data responsibly, transparently and securely.

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the third parties with whom we may share it, and the rights available to you as a data subject. This Policy applies to all users of the Platform, including visitors who browse without registering ("Visitors") and individuals who create a registered account ("Users").

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By accessing the Platform, registering an account or submitting any personal data, you confirm that you have read and understood this Policy.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information that identifies or could be used to identify a natural person, directly or indirectly, including name, email address, phone number, device identifiers and payment references.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, deletion or any other handling of that data.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For this Platform, the Data Controller is the Operator of p988.
• "Data Processor" — any third-party entity that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "User" — any individual who creates a registered account on the Platform.
• "Visitor" — any individual who accesses the Platform without creating a registered account.
• "KYC Data" — identity and verification documents submitted as part of the Know Your Customer process, including government-issued identification, proof of address and payment method verification.
• "Cookies" — small data files placed on a user's device by the Platform to support functionality, analytics and session management.
• "Sensitive Data" — a subset of personal data warranting heightened protection, including financial information, identity document details and any data relating to minors.

Data We Collect

p988 collects personal data only to the extent necessary for the legitimate purposes described in this Policy. The categories of data we collect are as follows:

3.1 Registration Data

When you create a p988 account, we collect:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (including city, e.g., Karachi, Lahore or Islamabad)
• Chosen username and encrypted password
• Currency preference (e.g., PKR)

3.2 Identity Verification (KYC) Data

To comply with age verification, anti-fraud and anti-money laundering obligations, we may collect:

• Government-issued photo identification (e.g., CNIC, passport, driving licence)
• Proof of residential address (e.g., utility bill, bank statement dated within three months)
• Proof of payment method (e.g., screenshot of mobile wallet, partial bank statement)
• Selfie or liveness verification image, where required

3.3 Transaction Data

We collect data relating to deposits, withdrawals, bonus claims and wagers, including amounts in PKR, timestamps, payment method references (e.g., mobile wallet transaction IDs for methods such as Easypaisa or JazzCash — referenced for familiarity only, no endorsement implied), and transaction status. Full financial account credentials are not stored by p988; payment processing is handled by payment service providers under their own security standards.

3.4 Betting & Gaming Activity Data

Records of bets placed, games played, outcomes, session durations and wagering history are collected to operate the Platform, detect responsible gambling indicators and comply with record-keeping requirements.

3.5 Technical & Device Data

We automatically collect the following when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system and browser version
• Session timestamps and page interaction data
• Referring URL and navigation paths

3.6 Communications Data

If you contact p988 support via live chat, email or any other channel, we retain records of those communications — including the content of messages, timestamps and the nature of queries raised — for quality assurance, training and dispute resolution purposes.

3.7 Data We Do Not Collect

p988 does not intentionally collect data from individuals under the age of 18. We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data or biometric data beyond what is strictly required for identity verification under our KYC process.

Legal Basis for Processing

p988 processes personal data on one or more of the following legal bases depending on the category of data and the purpose of processing:

How We Use Your Data

p988 uses personal data strictly for the following purposes:

5.1 Account Operation

To create and maintain your account, authenticate your login sessions, display your account balance, process bets and payments in PKR, and provide you with access to the sportsbook, casino, live dealer and instant-games sections of the Platform.

5.2 Verification and Compliance

To verify your age (minimum 18 years, or the higher minimum required by the operator and license jurisdiction) and identity as part of our KYC process, to comply with anti-money laundering obligations, and to fulfil any reporting requirements imposed by the applicable regulatory framework.

5.3 Responsible Gambling

To monitor your betting and gaming activity for signs of problematic gambling behaviour, to apply deposit limits, session reminders and loss limits where you have set them, and to process self-exclusion requests. Your activity data is reviewed to ensure responsible gambling obligations are met.

5.4 Security and Fraud Prevention

To detect, investigate and prevent fraudulent activity including account takeovers, duplicate registrations, bonus abuse and financial crimes. IP addresses and device data are used to identify suspicious access patterns and to enforce geographic restrictions where required.

5.5 Customer Support

To respond to your queries, resolve disputes, process complaints and provide technical assistance. Communications data is retained to ensure quality and consistency of support, and to defend against legal claims where relevant.

5.6 Platform Improvement

To analyse aggregated and pseudonymised usage data to improve the Platform's functionality, performance and content. This includes understanding which cricket markets, slot games or casino sections are most used by Pakistani players, and optimising the mobile experience accordingly.

5.7 Marketing Communications

If you have opted in to marketing communications, we may use your email address or phone number to send information about promotions, bonuses or new features on p988. You may withdraw marketing consent at any time by following the unsubscribe instructions in any communication or by contacting support.

Data Sharing & Disclosure

p988 does not sell personal data to third parties. We do not share personal data with advertisers, data brokers or marketing agencies. Personal data is shared only in the following limited circumstances:

6.1 Payment Service Providers

Transaction data is shared with payment processors necessary to execute deposits and withdrawals. Payment providers receive only the minimum data required to process a transaction. References to locally familiar payment channels in Pakistan — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are included for contextual familiarity only. p988 does not imply endorsement by or affiliation with any of these providers.

6.2 Identity Verification Partners

KYC documents may be shared with third-party identity verification service providers under contract with p988. These processors are bound by confidentiality obligations and may not use KYC data for any purpose other than verification on p988's behalf.

6.3 Legal and Regulatory Obligations

We may disclose personal data to law enforcement agencies, financial intelligence units, courts or regulatory authorities where required to do so by applicable law, court order or in connection with the investigation of suspected criminal activity, including money laundering or fraud.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets or other corporate restructuring event, personal data held by p988 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer where required by applicable law.

6.5 Technology Service Providers

We engage technology partners — including cloud infrastructure providers, analytics vendors and game technology suppliers — who may process data on our behalf as Data Processors under binding data processing agreements. These partners are not permitted to use your data for their own commercial purposes.

Cookies & Tracking Technologies

p988 uses cookies and similar tracking technologies to operate the Platform and understand how it is used. The categories of cookies we deploy are as follows:

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For guidance on managing cookies in commonly used mobile browsers, refer to your device's browser help section.

Data Retention

p988 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and transaction data: Retained for the duration of the account relationship and for a minimum period following account closure as required by anti-money laundering regulations.
• KYC documentation: Retained for the period required under applicable AML and identity verification regulations from the date of the last transaction or account closure, whichever is later.
• Betting and gaming history: Retained as required by the applicable regulatory framework governing the Operator's licence jurisdiction.
• Support communications: Retained for up to five years from the date of the communication, or longer where relevant to an ongoing legal matter.
• Marketing data: Retained until consent is withdrawn or the account is closed, whichever occurs first.
• Technical and analytics data: Retained in pseudonymised form for up to twenty-four months from the date of collection.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

Data Security

p988 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of sensitive data, including passwords (hashed and salted) and KYC documentation
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security assessments and vulnerability testing of Platform infrastructure
• Two-factor authentication (2FA) available for User accounts
• Monitoring for suspicious access patterns and automated fraud signals

While p988 takes all reasonable steps to protect personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users in accordance with applicable notification obligations.

Your Rights

Subject to applicable law and the verification of your identity, you have the following rights in relation to your personal data held by p988:

To exercise any of the above rights, please contact p988 using the details in Section 15. We will respond to all valid requests within a reasonable timeframe and in any event within the period required by applicable law. Identity verification may be required before we can action a request.

International Data Transfers

The p988 Platform may be operated from, or supported by infrastructure located in, jurisdictions outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to your home jurisdiction, p988 will ensure that appropriate safeguards are in place, such as contractual data protection clauses or equivalent transfer mechanisms, prior to transferring your data.

By registering on the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.

Minors & Age Verification

The p988 Platform is strictly for adults aged 18 years and above — or such higher minimum age as may be required by the applicable operator and license jurisdiction. We do not knowingly collect personal data from individuals below the minimum age threshold.

Age verification is a mandatory step in the account registration and KYC process. Where we identify or have reasonable grounds to suspect that an account has been registered by a minor, we will immediately suspend the account, halt all transactions and conduct a review. Any data collected from a minor will be securely deleted following the investigation, and any deposits held in the account will be subject to return procedures in accordance with the operator's policy and applicable law.

If you believe a minor has registered an account on the Platform, please contact us immediately using the details in Section 15.

Third-Party Links

The p988 Platform may contain references to third-party payment providers, game technology partners or other service references. This Privacy Policy applies solely to data collected and processed by p988 through the Platform. p988 is not responsible for the privacy practices, data handling or content of any third-party website, service or application that is referenced in Platform materials.

We strongly encourage you to review the privacy policies of any third-party services before submitting personal data to them.

Policy Changes

p988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements or Platform operations. Where material changes are made, we will notify registered Users by email or by a prominent notice on the Platform, with reasonable advance notice where practicable.

The "Last reviewed" date at the top of this document will be updated to reflect the date of the most recent revision. Continued use of the Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with a revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

Contact Us

If you wish to exercise any right described in this Policy, have a question about how your personal data is handled, or wish to raise a data-related complaint, please contact p988 using the following details: