Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the applicable operator and license jurisdiction — to create and use a p988 account. We strictly prohibit underage gambling. Age verification is mandatory before any withdrawal is processed, and accounts suspected of being held by minors are suspended immediately pending investigation.

No. Each individual is permitted to hold only one registered account on p988. Creating duplicate accounts — whether under the same or different personal details — is a breach of our Terms and Conditions and will result in all associated accounts being closed and any funds forfeited. If you have lost access to your account, contact our support team for assistance.

For KYC verification you will typically need a valid government-issued photo ID (your National Identity Card — CNIC — is the most common document used by Pakistani players), proof of your residential address dated within the last three months, and proof of the payment method you are using. Submissions that are incomplete or unclear will delay the verification process.

Click the 'Forgot Password?' link on the login page and enter the email address registered to your account. You will receive a password reset link by email. If that email does not arrive within a few minutes, check your spam or junk folder. If you continue to experience issues, contact our support team with your registered email address and username for further assistance.

You can update some account details — such as your contact email or phone number — directly within your Account Settings. Changes to core identity information, such as your registered name or date of birth, require identity re-verification via the KYC process and must be submitted through our support team. Providing false or inconsistent information is not permitted and may result in account restrictions.

p988 references locally familiar payment channels for Pakistani players, including Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, Meezan Bank and Bank Alfalah. These are mentioned as contextual references only — availability of any specific method depends on the operator's current configuration and the payment provider's own policies. p988 does not claim endorsement or affiliation with any of these providers.

Where PKR (Pakistani Rupee) is supported as an account currency, all balances, bets and payouts will be denominated in PKR. Currency availability is subject to the operator's current platform configuration. If your account is denominated in a different currency, conversion fees may apply and are the responsibility of the account holder.

Minimum deposit amounts vary by payment method and are displayed at the point of deposit within your account. These limits are subject to change at the operator's discretion. As a general guide, mobile wallet deposits via channels such as Easypaisa or JazzCash may have different minimum thresholds compared to direct bank transfers. Always check the current minimums shown on the deposit screen.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once approved internally, processing times vary by provider — mobile wallet withdrawals to channels like Easypaisa or JazzCash are typically faster than bank transfers. KYC verification must be complete before any withdrawal is released. Delays may occur during high-volume periods or if additional verification is required.

Common reasons for a delayed or declined withdrawal include incomplete KYC verification, an outstanding wagering requirement on a bonus, a mismatch between your account details and payment method details, or a pending security review. If your withdrawal has been pending longer than expected, contact p988 support with your account username and transaction reference for a status update.

As a general principle, p988 processes withdrawals back to the same payment source used for deposits where technically possible. This is a standard anti-fraud practice. If your original deposit method cannot accept returns — for example, due to an expired account — you may be asked to provide an alternative method alongside appropriate verification documentation.

p988 offers a sportsbook covering a wide range of sports popular with Pakistani players. Cricket is a central offering — including Pakistan domestic matches, PSL fixtures, bilateral T20 series and ICC tournaments such as the World Cup. The platform also covers football, UFC and mixed martial arts, tennis, basketball and more. Markets available may vary by event and competition stage.

Cricket betting on p988 includes match winner, series winner, top batsman, top bowler, total runs, first wicket method, over/under markets, player performance props and in-play live betting during ongoing matches. PSL, bilateral T20 series involving Pakistan, and major ICC events typically attract the broadest range of markets. Available markets are confirmed closer to each match.

p988 features a casino section that includes slot games, classic table games such as Roulette, Blackjack and Baccarat, instant-win games and a live dealer section where real dealers host games via live video stream. The live casino experience is popular with Pakistani players who want the atmosphere of a real table from their mobile device in Karachi, Lahore, Islamabad or anywhere else.

In-play betting allows you to place wagers on a match or game while it is already in progress. Odds update in real time to reflect the current state of play. For cricket, this means you can bet on outcomes like the next wicket, runs in the current over or the session total as a match unfolds. In-play markets may be temporarily suspended during key moments such as the start of an over or a review.

Casino games on p988 are sourced from established game technology providers whose titles are built on certified random number generators (RNGs). RTP (Return to Player) percentages and house edge information are made available within the platform. No casino game outcome is predetermined or controllable by the player or operator — results are statistically random. Always review individual game information before playing.

p988 may offer a welcome bonus to newly registered players upon their first deposit. The specific terms, bonus amount and eligible games are displayed at the time of registration and are subject to change. All welcome bonuses carry wagering requirements that must be satisfied before any bonus-derived winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a rollover requirement) means you must stake the bonus amount — or the bonus plus deposit amount, depending on the specific offer — a set number of times before withdrawing any winnings generated from that bonus. For example, a PKR 1,000 bonus with a 20x requirement means you must place PKR 20,000 in total wagers before the bonus converts to withdrawable cash. Time limits and eligible games apply.

Bonus eligibility and claim methods vary by promotion. Some bonuses are credited automatically upon a qualifying deposit; others require you to enter a promo code or opt in via the Promotions section of your account before depositing. Always read the specific terms of each promotion before depositing, as deposits made without following the correct claim process may not qualify for the bonus.

Bonuses may be cancelled if the associated wagering requirements are not completed within the specified time limit, if the account is found to have violated the Terms and Conditions (including bonus abuse), if the account has been self-excluded, or if the bonus was credited in error. If you believe a bonus was removed incorrectly, contact our support team with the relevant bonus reference and we will investigate.

Log in to your p988 account, go to Account Settings and navigate to the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits. Reductions take effect immediately. Increases to existing limits require a mandatory waiting period before they become active — this cooling-off design is intentional and helps protect you from impulsive decisions.

To self-exclude, go to Account Settings, select Responsible Gambling and choose the Self-Exclusion option. You can select a period of 6 months, 1 year, 2 years, 5 years or indefinitely. Once activated, your account will be locked and all marketing communications will stop immediately. Your real-money balance will be returned subject to KYC verification. Self-exclusion cannot be reversed during the chosen period — this is by design.

p988 uses SSL/TLS encryption for all data transmitted between your device and the platform. Passwords are stored in encrypted form and never shared. Access to personal data is restricted to authorised personnel only. KYC documents are handled securely and retained only for as long as required by applicable regulatory obligations. Full details are available in the p988 Privacy Policy.

p988 does not claim to be licensed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. The Prevention of Gambling Act 1977 and other Pakistani legislation may restrict online gambling. This is not legal advice. You are solely responsible for determining whether your use of the platform complies with laws applicable to you in your city and province. Always consult applicable local law.